Janis Gary

Review of Hurwitz Mintz Furniture

The most unprofessional management people I have e...

The most unprofessional management people I have ever seen. I bought a buffet and 2 pieces of art from this store, when it was delivered a few weeks later, the picture that I had planned to put over my mantle was damaged. The frame had a chip on one corner, on the other corner there was a large chunk out of the frame, and in another part of the frame was something black. The delivery man took pictures and asked me if I wanted him to take it back, but I was having a Christmas party and wanted to keep it. Talked to someone in customer service she said she would send someone out in 3 weeks to fix it. When he finally came he said it could not be fixed. I called the store asked to speak to store manager she said he would call me back that day which he did not. I called back a few days later same person said someone else would call me back that day. Did not. That was days ago. These people at Hurwitz and Mintz don't care about their customers. I think I deserve to get a discount on this piece of damaged art. They should have seen the damage before it left store. I would never recommended this store to anyone. They do not stand behind their merchandise. The store management could care less about you and does not return your calls. So stay far away from this store !!!!