Tim Mccabe

Review of Cruise1st UK

Our cruise was cancelled on the 21st April 2020 an...

Our cruise was cancelled on the 21st April 2020 and since that date we have had nothing but broken promises from Cruise 1st. We were told we would get a refund within 45 days. That deadline passed. Then we were told a refund would be made within 60 days. We are now at 110 days & still no refund. What is really disappointing is the poor customer service. Phone calls ignored - emails ignored - all totally unacceptable. When all trust has gone - would you really want to book with this company?