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MrFrankieCheech

4 years ago

This service to Ft. Lauderdale airport is very unr...

This service to Ft. Lauderdale airport is very unreliable... scheduled a shared ride pick up from a rental car agency. They sent the driver to the wrong Enterprise location. Driver calls me and says theyre sending another driver... 2nd driver calls me half hour later to tell me they also sent him to the same wrong Enterprise location... By the time he showed up it was 50 minz past original pick up time... missed my flight... cost me $99 to book the next flight... they could care less... All reservations are sent to the drivers by computer. The drivers and dispatchers have zero communication between each other... The driver had the nerve to tell me I should have scheduled my pickup earlier. Could you believe that? The customer doesnt even dictate the pick up time anyway. When you call, the dispatcher asks what time yer flight is... then tells YOU what time is the pick up... If yer trying to save a few bux, just use the shuttle FROM the airport only... if you're relying on them to get you to the airport on time for your flight, good luck... cuz they suck. Do yerself a favor... call a cab or Uber... worth the extra 20 bux fare...

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