Aisha Denise

Review of Healthgram, Inc.

The worst customer service I have ever dealt with ...

The worst customer service I have ever dealt with for health insurance. The communication between representatives and the customer as well as communication within the company is horrible. Ealier in the year I was told I still had dental benefits available only to be charged later on. Also I have been trying to get approval for specialized testing and I have been getting the run around. They don't answer the phone and everyones voicemail greeting states "press 3 for immediate assistance", however, the prompt does not work. Took make matters worse, I have a Health Advisor of which I just learned her name today and she was cluless of any of my request.