Ruth Goh

Review of National Skin Centre Singapore

Today is my third and hopefully final visit back t...

Today is my third and hopefully final visit back to National Skin Centre. I understand that it's subsidiary care but the 'care' afforded to patients is less than stellar at best and usually terribly delivered. Appointment was at 0820, and had to wait to 0945 for my number to be called at the cashier and appointment area. Mind you, there is still the pharmacy section after this. I was told that as the doctor I saw was a jr doctor, it had to be approved by a senior. Others who came for 0900 - 0930 appointments were called faster. The staff processing my payment and appointment also had her colleague coming over to disturb her while she was attending to me. Just my luck to have a jr Dr? Maybe. More apparent is their lackadaisical service delivery model which do not have patients at heart.