Libby Slawson Tempel

Review of The Westin Savannah Harbor Res...

The hotel is great. The rooms were clean, the sta...

The hotel is great. The rooms were clean, the staff was nice. The location is across the river from the fun stuff in Savannah, but there is a nice, quick, free ferry that runs twice an hour until midnight. We went to a wedding reception here and the food and venue were delightful.

Our only issue was a snafu with reservations. We originally booked a room with starwood points. We called to upgrade to a suite with cash. Then we called to cancel the suite because one of our travel companions couldn't come. When we checked in, we were given a suite. We thought it was just a sweet deal (ha). Well, they actually didn't process the cancellation, so we were still charged for the suite. They wouldn't remove the charge since we had used the suite for two days (although they did decrease the upgrade cost by half).

Moral of the story: look a gift horse in the mouth, or: if they upgrade you and you don't expect it, make sure you're not going to get charged for it.