Pleasant hotel but the rooms are incredibly dated ...

Pleasant hotel but the rooms are incredibly dated and feel very 90s in terms of decor, so a refurbishment is long overdue. It's for this reason only that we we have awarded this 5* hotel just 3*.

Our junior suite had a very small and dated bathroom with a cracked basin, a shower above the bath (in a 5* hotel!), which was mounted too low for me to shower comfortably at 6'3" in height, and a plastic shower curtain. This was in stark contrast to the Garden Inn Old Town we stayed at the previous evening, with its very large and contemporary bathroom with large walk-in shower.

The living area, which was separate to the bedroom consisted of a sofa and two chairs, which was very welcome but no TV, which is a very odd omission, so we had to sit on the bed and use the bedroom TV.

The executive lounge was pleasant but rather small, so the tables were filled quickly during the evening food/alcohol offering between 18:00 - 20:00.

The cold food selection was along the lines of cheese, ham and salad, which was the same each evening.

The hot food selection consisted of either a single meat or fish option along with a single type of vegetable with either rice or potatoes, so more than enough to provide for an evening meal. A small selection of cakes were also available along with savoury nibbles such as crisps, cashews and peanuts.

Beer and soft drinks are are available during lounge opening hours with wine & spirits available between 18:00 - 20:00. The male member of staff working in the lounge during the evening was fantastic but his female colleague the complete opposite.

We enjoyed breakfast in the hotels restaurant, which provided both a good quality and excellent selection plus all of the staff we encountered here provided a level of service beyond expectation. Our Hilton Gold status was acknowledged on each visit, which was a welcome gesture but staff seemed to be equally attentive towards all of the guests. Complimentary glasses of Moet were available at the entrance to breakfast, which was a very pleasant and welcome addition to a leisurely weekend breakfast.