H LB

Review of Sun Toyota

I dealt with 3 different sales people at this loca...

I dealt with 3 different sales people at this location. Realistically, I should have stuck with the original gentleman, Jason Heard. Out of the 3, he was least pushy, most willing to listen, and used the least amount of sales tactics. He s the reason for the 2 stars. However, he s still a sales guy and after my 3rd interaction, I decided to ask a manager to give me a very specific kind of individual to work with, instead of being slammed by sales guys, none of whom I d probably want to deal with. When I asked the front reception for a floor manager or sale lead, she handed me off to a gentleman (Jason Wagher) who happened to have walked up at the same time. When I asked if he was a manager, he very quickly rattled off he d been a manager for years but stepped down due to the stress but knew the industry better than any other guy on the lot.

Strike 1 - you didn t listen to my question. You focused on the sale. Everything went downhill from there. I think the word meathead would be fitting. Interpersonal skills were completely off the mark. He had a terrible read on us and was seriously one of the pushiest people I ve ever had the displeasure of dealing with in ANY sales capacity, not just in cars. I absolutely hate repeating myself, especially once I hit the 3rd time. After the 4th incident - where I used significantly more force behind my statement - of telling him I wasn t going to be signing anything at the exact moment, he finally got it and eased up.

Sun Toyota - thanks for not listening. When the time comes, I ll be sure to find a dealership with individuals who understand the value of long term relationship building rather than a quick buck lining their pocket.