My 13 year old son attended the Bristol branch wit...

My 13 year old son attended the Bristol branch with a group of his friends. He has a food allergy to dairy products and sesame. He asked one of the staff if the food at the station he was at contained dairy or sesame, only to be told by that member of staff " that we did not give allergy information" and that he should go "downstairs and ask in the office". Subsequently he was unable to find the office, and was then not offered any further help.

I think this is appalling. Totally incorrect. Fobbing off a youngster because they could not be bothered to check or provide critical information.