Adam Speer

Review of AutoNation Dodge, Katy, Texas

This was the worst car buying experience I've ever...

This was the worst car buying experience I've ever had. I made a deal on a ram truck and signed the offer sheet when I came in to purchase that morning. After about an hour and a half of waiting someone from finance came out and told me they had messed up the taxes on the offer sheet because I was trading in a leased car, not one I owned. She told me it would be another 10-15 mins and everything should be straightened out. After waiting over another hour I told my sales guy I needed to get back to work, he told me everything was ready and I should be good to sign. When I walked into finance they told me the monthly payment for the 36 month lease offer sheet I signed earlier wasn't doable after the tax issue and the new deal was $150 more a month...this after the sales guy said everything was fine. Long story but after some negotiating we agreed on a price but still extremely disappointed the offer sheet i signed three hours earlier wasn't honored.

As part of the deal I paid extra for them to put new 33" tires on the car, when it was delivered that night the tires were different but the same exact size as the stock tires. Told them of the issue the next day and said they would order new ones. After a few days my sales guy told me they no longer wanted to put the tires on because there was a concern of rubbing. I told them fine, just send me a check for the extra I paid and I would do them myself (went to all out off road and tires fit fine). It's been three weeks since I asked for the check and still waiting. Sales guy won't respond to my text messages....wish I would have bought the car somewhere else.