Shayna Williams

Review of CompSource Mutual

I do not normally take the time to write a review ...

I do not normally take the time to write a review unless I had a great experience, but in this case I received absolutely horrible customer service. Its my first time personally dealing with this company and the customer service is horrible, rude, and disrespectful. In dealing with the audit department, I called two days in a row, and unfortunately for me I got transferred to the same lady (Karen.. I think.) I informed the lady that I was trying to get the correct information sent to her and that this was my first time (personally) doing an audit with the company. First day she basically talks to me in an unpleasant way, I blew it and just prayed because we all have bad days. The next day I had to call for a different question and as I'm giving her the policy number she cuts me off in the middle of me telling her and says I know the policy number (very rude) it was only 4 more numbers she had to listen to, I didn't know she knew who was calling considering the day before I had to give you all this information. I'm sure its a great company to do business with but they definitely need better customer service skills.