christina young

Review of Ten Thousand Waves

I made a reservation for a soak at 10:15. I never ...

I made a reservation for a soak at 10:15. I never received a confirmation email. I didn t have any kind of hold charge on my credit card as well. I didn t think my reservation went through. I started calling at 10::00 to confirm my reservation. No one would answer the phone. I called all the way up to my scheduled appointment hoping someone would answer. I left a message canceling my stay if I had one because no one answered the phone to confirm my appointment. I then got a call 45 minutes into my soak time saying I was being charged for half because I didn t cancel my appointment 24 hours before. I didn t want to cancel, I wanted to confirm my reservation. You should have someone taking calls earlier than 15 minutes before your first scheduled appointment. It takes 30 minutes to get to your location for me. I wasn t offered another appointment, no sorry that we didn t answer the phone and they blamed my email address for the problem of not getting the confirmation email. Terrible customer service! The lady on the phone was very unprofessional, not helpful and rude. I will not be returning if this is what customer service is provided. I also have a large group of friends that soak at locations we go to and I will encourage them to not do business with you. Very disappointed! I wouldn t even give you one star on service.