Review of AutoNation Dodge, Katy, Texas

3 years ago

Update 11-12-17

Update 11-12-17
Finally after 1 year of dealing with this issue the engine was replaced. Dodge warranty was not very willing to fix the issue and it took them 3 weeks to finally accept that the car was defective. This is not right and if they want to keep loyal customers they should treat them better especially on a high end car like the Hellcat. It is not likely that I will purchase a Dodge for my next new car.
The new manage at Autonation was a huge improvement over the previous one. Mark Peachey allowed me to communicate via cell text which was very helpful. I think all service advisers should do this. Other than a few wiring clips that were not replaced the engine replacement seems to be good. Hopefully the new engine will perform better than the first one.

Original Review:
I purchased my brand new 2016 Hell Cat June of 2016 from another dealer. In less than 1000 miles I had an issue with a defective break-sensor. I took it to AutoNation service in Katy Texas. It took visits but they found the issue to be a pinched wire defect from the factory. Henry Pimental, the service manager, was the service advisor for this repair. 3 months later, Nov 2016, I found that I was 3 quarts low at only 1700 miles of service. I took it back for service at AutoNation and Steve Gregor performed an inspection for leaks. I also had them change the oil as a precaution. Both Henry Pimentel and Steve Gregor stated that an oil consumption test was required. I had to return to the service department every 1000 miles for the next 3000 miles to have my oil level checked. At the end of the test it was determined that my brand new $70K car consumed about 2 quarts for every 1000 miles. Steve Gregor said that it was out of specification and that he will send a recommendation to Dodge warranty to replace the engine. He did not provide any documentation and when I asked about why it can t be provided he said it was all in the computer and he could not provide it until the final service was complete. I had no reason not to believe him. I waited for 9 weeks calling every week and he continued to promise that they would get back to me and that it typically took a long time for this type of warranty decision. At one point I even drove to the shop to discuss the issue and he even showed me a computer screen with my car listed. He said it was still pending. Last week there was no answer from Steve Gregor and the voice mail did not pick up. I finally had to call the general AutoNation service number and I found out that both Steve Gregor and Henry Pimentel were no longer employed at AutoNation. I was transferred to the new service manager, Mark Peachey. He stated that there was no record of the oil consumption test and no record that my case was sent to Dodge warranty!! Luckily I did take a few pictures of Steve Gregor filling my car with oil in the AutoNation parking lot. Mark stated that the test will need to be repeated because there was no record in their system. I was shocked. It is absolutely crazy that something this bizarre could happen. I am hoping the new manger will be more trustworthy. I will give AutoNation another chance since this was due to Steve Gregor s negligence. I will revisit this review during the oil consumption test. I also intend to directly discus with AutoNation and Dodge. This should not happen in any reputable car company. Also a $70K car should not have 2 major defects in less than 5000 miles of service!