Christopher Skaggs

Review of Paradise Valley Eye Care

Went in on January 4th and had an eye exam. My opt...

Went in on January 4th and had an eye exam. My optometrist was fantastic. The rest of my experience was an epic failure.

I paid $192.00 for a pair of glasses on January 4th after finding out I had near 20/20 vision. These have blue light protection and anti glare to protect my eyes while I work in front a computer throughout the day. I know you tend to pay substantially more at an eye doctor for glasses but I trusted I was getting comparable value, outside of purchasing glasses on my own online that align with my prescription.

I was told the glasses may take up to two weeks. No worries. I can wait. Two weeks go by, I call asking about whether or not my glasses have arrived. Not yet, I'm told. They will call me though as soon as they come in and they validate my number. Another week goes by, I call again. They still haven't arrived. But they tell me again that they will call me when they arrive.

2 days later, Irma calls me back on 02/01. "Hi Chris. Was this an order for replacement lenses? I can't find anything here." Me: "No. I'm a brand new customer, had an eye exam and these were a new, first order for me". Irma: "Well, I don't see anything here and it looks like they were never ordered. I'm sorry. We have a lot of new people here and a lot going on so we missed this. I'll get these ordered now and they should be here in a week or two. I'll put a rush on the order." I told her to just cancel the order. That I have near 20/20 vision and I don't need to spend $200 for no reason. "Yeah, but don't you want to protect your eyes from blue light?", she asks. "No thank you. Please cancel the order and email me confirmation that this has been cancelled." Irma: "Fine." Me: "Do you have my email address?". Irma quickly reads my email address back to me and hangs up.

As of 02/12, I still haven't seen a refund on my Amex nor did I ever get an email from Irma and Paradise Valley Eye Care Center. The ineptitude of this place is beyond comprehension. Avoid this place at all costs. Not only will they fumble your order, they will struggle to communicate with you and if, God forbid, you get Irma to assist you, she will do so reluctantly and pass the blame elsewhere while never taking care of your problem. I called back today and left my information seeking a refund and email that my order has been cancelled since they've held onto my $192 since January 4th and not delivered anything to me, nor have they issued a refund to my Amex.