Jenni McNeill

Review of Harvard Group dba Elite Wirele...

After reading these reviews I had to post. First o...

After reading these reviews I had to post. First off I understand ALL the restrictions that need to be in place for covid. I have worked throughout the entire pandemic and have been up to date on protocol.
I was so upset to have my sister tell me that my Dad went into the store to buy a new phone and was rushed out, sold a phone he didn t need for too much money, never offered to trade in his old phone and told that he had to leave right after he bought it because he had been in the store for 15 min. So now my father who is not tech savvy has a phone that was never set up. He has no idea how to set up an iPhone and I don t live with him to help.
Again I get the covid restrictions BUT please don t take hundreds and hundreds of his dollars and send him on his way with a paper weight.
Maybe ask in the beginning if he knows how to set it up ect before selling the product to him.
I happened to have to go to Verizon in West Broadway in South Boston yesterday and was helped with amazing customer service and was in the store for as long as was needed and left happy with a new phone set u
Now my Dad is upset he failed at buying a new phone and was taken advantage of.
With the iPhone 12 coming out yesterday he now will probably have to wait out the week to get in somewhere for help.