Bought a 3Gb harddrive tried install the capacity ...

Bought a 3Gb harddrive tried install the capacity due to BIOS not accepting more than 2Gb therefore took it back to REPLACE not a REFUND for a 2Gb in order for my system to recognise the full capacity of the drive was told because I had opened it they couldn't now use it (bollocks) further more took it back as an exchange but with a 20% handling fee to replace it because the package was opened.

They could have used it and resold it was less than 24hrs later also it hadn't been used at all the package was there and intact. Furthermore if the package was a concern as NOT to resell it they could have used on a computer build. They had the audacity to smirk when saying we can't take it back if we do there is a 20% handling charge absolutely despicable and disgusting.

They didn't give a toss but was only to pleased and helpful before taking my money after they couldn't give a toss only to pleased to take a further 20% for handling, perhaps I/ we should charge them 20% for handling when I/We take from their premises.