If you're thinking about applying here, dont. This...

If you're thinking about applying here, dont. This company has been the worst place I have worked for by far. They dragged me along for 6 months before even hiring me, in which I had to apply TWICE they lost the application the first time, everything started out fine. Their systems are broken and there is always a problem with a server or a website that's crucial to the job. When I was working here, they started to micromanage supervisor transfers because alot of us were wasting time waiting for one to pick up, which is understandable. Then they completely got rid of the supervisor transfer, which meant that handling verbally abusive customers fell onto the shoulders of untrained level one techs. I purposely didn't want a high position because my mental health cannot handle that. When they got rid of the transfer, they gave us forms to fill out for the customers to get a call back from a supervisor, which obviously did not please angry customers. As well as we started getting customers who were calling and already had three forms filled out for them and nobody had called them. This company provides zero answers that satiate the anger of impatient customers. There are some agents who actively give out misinformation that you have to combat or correct. Even some agents that will lie and give the customers what they want to hear just to have their anger fall onto somebody else. Even when I thought things couldn't get worse, they started micromanaging the supervisor callback form, we had to ask permission to fill it out.. So not only did we have to deal with the stress of abusive customers, but we also had to explain how we tried to deescalate the situation WHILE the customer is still yelling in our ears. AS THE BOTTOM OF THE FOOD CHAIN, LEVEL ONE TECH. needless to say I quit after 6 months, but thats not the worst part. This company is refusing to send me my W2, meaning I haven't even gotten my stimulus check because I CANT FILE MY TAXES. I've reached out to SEVERAL people within the company, nothing has been done and I've gotten no reply. Tells you how much they care about their employees right? they don't, in the slightest. The only good that came out of this experience is the people, the people were nice. I once got in trouble for talking to them too much in the team chat room. Some team leaders are understanding of when you need a break from all the verbal abuse, but in no way does this mean that this company has your wellbeing in mind in the slightest.