Went on a super busy day with a ridiculously large...

Went on a super busy day with a ridiculously large party. Things started out great! Staff was friendly, tables were great, service quick. And then the food failed to come. For a really, really, really long time. As in over an hour. So why the 5 stars? Because a manager came over and said the only thing we would have accepted: I am really sorry. We totally dropped the ball. This is not indicative of our usual performance. I make no excuses; I will make an adjustment on the bill and sincerely hope you give us another try. One human to another. We were all seriously impressed!
The food was delicious! And the server exceptional. We all left very happy and will be back for sure!!