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Update 9/20/21: after posting this review, custome...

Update 9/20/21: after posting this review, customer service called me and was very helpful and gave us the refund for the part. We appreciate them making it right.

We had an absolutely terrible experience with this company. Was referred by our neighbor to use them for servicing our AC units & HVAC. One of AC units was working fine, they came out and told us that it needed a new part that would cost us $260.00 to repair. we agreed, they repaired it and 2 days later our AC completely stopped working. Then we had another technician come out with this company and tell us another part of the AC unit needed to be repaired- which would cost us $700. This tech also said that he doesn't recommend putting any more money into this AC and to just get a new one. I then called Reliable to inquire about getting our money back from the first repair, as it did nothing to improve the quality of our AC unit. Their customer service manager still has not called me back, every time I call they say they will leave a message for their customer service manager and no response. I am even open to buying a new AC unit if they will credit this $260 to a new unit, which I have told the customer service representative. and they still will not call me back. So now we have no AC and we are out $260 (I am pregnant, living in GA with a 2 year old and its still in the 90s here) Highly disappointed in this company, as they are so big and well known.

Service: Repair AC

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