The Credit Union has officially lost my business a...

The Credit Union has officially lost my business after over 25 years. This merger has been an incredible failure. The App isn t working, I can t pay bills online reliably, can t e-Transfer. This is still after having to re-enter, re-access, re-try, reload, re-boot, then try again, not to mention the numerous calls and inquiries throughout the process. I have spent more time on the phone with staff in the past 30+ days than the previous 2-3 years prior.

I have stayed with the Credit Union for my daily banking long after they had lost my mortgages due to non competitive rates solely because of the great service that we have always gotten. They know what I need, and don t waste my time. I do feel for the staff who are saddled with dealing with the turmoil they did not create.
A management team that decides to go live with a banking system that isn t proven and tested for reliability and usability should be held accountable. What an incredible waste of time and effort by both staff and frustrated customers alike, unacceptable.

Ironically I just called in to close my numerous personal and business accounts, and nobody even answered the phone -Tried to send the message last nigh to close through the app but the message would just disappear..

Good bye Credit Union (as soon as I can make actual contact), and good luck in your efforts to to impersonate a real bank.

Warren G.