Poisonous snakes and cockroaches! NOPE!

Poisonous snakes and cockroaches! NOPE!
The retreat as a whole is super cute. The class I attended was wonderful and the instructor was so sweet. Most of the staff was very professional and had great energy. The receptionist that booked my stay was gruff, untrained, tacky and extremely rude. I wasn't visiting to see her so she wasn't a factor when I made the decision to drive out to Houston. More on "Ty" later.
I love writing positive reviews but I simply won't mislead others. Beware of this place! I only stayed for a few hours (was booked for four nights) If I had more time, I might have been able to give higher score. I say that because the class I took was so good!
Water moccasins regularly sun themselves on the suite patios (according to my neighbor who was just warning me to wait them out and/or pay attention) The retreat is pretty remote so if there were an issue with a snake bite, I don't know how well one would recover- especially considering that the office isn't occupied 24 hours. There is a phone number to call for emergencies posted for after business hours.
Cockroaches IN MY BED was not okay. After a long drive, I wanted to nap and pulled back the covers to find a healthy cockroach staring at me. This place is in the woods but this was more of a cockroach you'd find in a restaurant which is odd since there is not really food to eat. There was another dead roach in the corner of the bedroom. (the rooms are super cute, by the way. It's a shame they have these issues)
After reporting the roach to Ty in the office, she seemed not surprised at all. When I asked if there was a problem, she simply aid, "well, we are in the woods!" I headed back to my room in disbelief when she followed me out to the courtyard and shouted, "I'll give you your money back right now but you have to leave right now. Come on! Now!" I hadn't mentioned leaving at all. Who is this person and how did she swing this job? I was extremely calm (especially considering situation!) I chose to go back to the room and pack my bags before following her direct orders. While I was packing, Ty decided I should pay for a treatment that was scheduled that same day since she was dismissing me! This was just ridiculous. I told her that I wasn't going to pay for a service I wouldn't receive and she stated, "well we're just going to have to argue about it because you are paying." She was shockingly ruse and such a poor representation of an otherwise peaceful retreat. She might be better utilized as a pit boss at a tawdry casino. She is just the exact opposite of what one would expect in such a lovely place! We settled on me paying for their 6% credit card processing fee just so I could leave. Side note: those fees are negotiable. Who is running this business and paying 6% processing fees? I later asked for a full refund from the office manager (after two attempts to get a response from her, she refused that request)
As a point of reference, I'm not a priss! I grew up in the woods in South Carolina. I don't have a fear of snakes. I have a healthy respect for the distance between us. More importantly, never once in my life have I had a cockroach in my bed. That is an indication of problems as they can spread germs like crazy. I don't need a fancy place to stay for a detox. What I do expect is basic customer service and to be treated like a human when I'm reporting a serious problem.
I was so looking forward to a reset. Really poor choice.
Ugh, I really hate giving bad reviews but I have to be honest otherwise this process is not useful.