Review about company/customer service:

Review about company/customer service:
We recently purchased an Artskills Style and Stitch sewing machine for our daughter for Christmas. The sewing machine itself didn t work, but I was extremely pleased with the company (specifically Helen Lavin). When I realized I couldn t exchange it for a new one at the store, I contacted the company via email and Helen emailed me back with some trouble shooting ideas for how to fix the machine. When that didn t work completely she went above and beyond to not only make ME happy with a refund (they unfortunately didn t have any additional stock in storage), but to also satisfy my daughter! I was amazed at how promptly she returned emails and how easy she made it for us to resolve the issue with extreme satisfaction for myself AND my little one who was initially really upset about not being able to exchange for a new sewing machine. I really feel like the company, through Helen, genuinely cares about the satisfaction of ALL of their customers!