IF WE DO NOT HEAR FROM YOUR COMPANY IN THE NEXT * ...

IF WE DO NOT HEAR FROM YOUR COMPANY IN THE NEXT * HOURS, I AM CALLING THE PHARMACY BOARD!!!!!!!!!!!!!! I've worked in the medical field for over 25 years. This is absolutely the worst customer service I've ever dealt with. When I say the worst, I'm mostly referencing the lack of ability to even communicate with said pharmacy and based on other reviews, I see I am not alone. You are on hold for over an hour and then transferred multiple times IF and that's a big IF you even get a hold of someone. Most days you hold for 40 minutes only for a recording to tell you there is no one available to answer your call and it makes you leave your name and number and NO ONE will call you back. That being said, they are also stealing from our company. They send us crystalized product only for us to still be fighting 1 month later for a new vial of medication and they are now telling us they sent it with our last order. Yeah we ordered 11. PAID FOR 11 AND RECEIVED 11. We should have received 12. We received 11 but we PAID for 11. How is that replacing the bad vial you sent us? Furthermore, we are constantly receiving broken vials which have to be replaced. That holds up our practice. Now, the final thing I have to say is we have left over 10 messages including one regarding a medication that several patients are now going without. I am contacting the pharmacy board!!!!!!!!!!!!