Michael Wells

Review of Harvard Group dba Elite Wirele...

Buyer beware. They lied to our faces for 2 hours t...

Buyer beware. They lied to our faces for 2 hours telling us that our bill would be $45 per month per line (I asked repeatedly if this was true and our representative said yes). After agreeing to all of their terms and switching from Sprint to their company, they then told us it would be $80 per month per line. When we complained that this is not what we agreed to, the manager said we could try to find some discounts online. He never apologized for the miscommunication and instead asked us to give him a 9 or a 10 on the customer feedback survey. The whole ordeal took 2 hours. Stay away from this place. They are either incompetent or liars or both.

UPDATE (8/23/20): So the manager reached out to me to say that our bill would be lowered dramatically if we apply for teacher and student discounts. That was two months ago. We applied and both were rejected because apparently our plan does not qualify for these discounts. This store profits from lying to customers.