The service is generally not great, and they just ...

The service is generally not great, and they just don't care. They just can't get our order right, even after 4 tries. About a year ago I picked up pizza and pizza puffs to go. When I arrived at the quoted time, the pizza was ready and they said the puffs should be out any minute... Well, it took 20 more minutes for the puffs, and the pizza got cold. I didn't complain, but they gave me a card for a free app or dessert next visit, which was nice. In the.past year we dined in twice, told them about the coupon when ordering, and ordered an app and our dinner..both times the food took a long time, and the app never came, just our dinners. Both times we told the server no big deal and we'll just save it for next time. Finally tonight we tried again. We ordered takeout (a large order) for my birthday, my dad picked it up, gave them the coupon, and started checking bags to make sure it was all there, but they assured him it was, so he left. He left a tip, brought home the order. We ordered the margarita dip, and they included the sauce, but not the pita. It wasn't worth going back out, so we ate dinner and I called after. I explained twice what happened, was transferred twice, then after 5 more minutes a recording picked up. I hung up and called back, explained that I had been on hold for a missing item, was transferred again, explained again what was wrong with my order, the guy told me he was the one who packed the order and "could have sworn it was in there" I said it wasnt, then he said having trouble finding the order. He said "hang on" i wss transferred again, this time someone named Cliff picked up and said "thanks for calling Uccelos, how can I help you" at this time I decides it wasn't worth my time and hung up. They took my number when I placed the order, if any of the 4 people I talked to cared they could reach out and they didn't. I give up. The food is pretty good but the service is terrible. And honestly, I can get precooked pasta smothered in cheese anywhere. We won't be back. Good luck. Only great, well run, restaurants are going to survive coronavirus, I don't think they will be one of the ones that makes it, and maybe that's for the best.