Caution: pricing and product info is inconsistent ...

Caution: pricing and product info is inconsistent with what you actually get delivered. LAST TIME ORDERING FROM HERE.. For whatever reason their customer service rep Tony was not only condescending but refused to provide an explanation for me not receiving the senior discount. He was also sarcastic when I said I will find another place to patronize.
Also I think that overall it's a good spot. This is my 3rd delivery so its not about the product but the service. Update: Thank you Alex for your help.