Frank Bryan

Review of Fields Auto Group Orlando MINI

Drive the extra miles and buy a Mini at another lo...

Drive the extra miles and buy a Mini at another location. They will bend over backwards to close the sale but when it comes to fulfilling their promises they will deny they ever said anything. They made an appointment to repair a dent and taillight on a preowned car we purchased. Was told no need for a loaner because it wouldn t take an hour. Told to come at a specific time. Our other car had an appointment to have a part upgraded as well. In that car we found a bloody bandaid. As for the dent, we were told the dent guy wasn t there today, they had to find him and call him in. He didn t come till 4 hours later and he didn t even come to fix the car, he went to another location they had to drive my car to. We were grilled as to why we didn t ask for a loaner and we said we did but they said we wouldn t need one. On top of that, the service manager was eating a sandwich in my car while taking it to the dent guy. Fast forward to today when I brought the preowned in for service and an oil change. Car was purchased in April. Was told by 3 people an oil change was covered. Made an appointment and now being told it was never covered and had not been since the day after buying the car. All the manager wanted to do was discount an oil change instead of fulfilling what three of his employees told me. Never never never never coming back.