Susan Sullivan

Review of Rosenthal Acura

The phone in my car would not allow me to connect ...

The phone in my car would not allow me to connect to my phone book; however, I could use the speed dial function or dial the number by memory (like that is going to happen). So I pulled into the service bay with NO appointment and asked one of the service people to assist me. The young man said as soon as I am finished checking this lady in, I will be right with you. I waited only a few minutes and the young man (sorry I didn't get his name) got into my car and tried to attempt to fix the problem. He tried many different ways, but it just wouldn't connect. I was feeling a little guilty, because I just pulled in on a Saturday afternoon with no appointment. He then went to get Adam (I believe) to help. So, I had two of them in my car trying to connect the phone. Adam connected the phone in about a minute. I thanked both of them for taking their time to assist me. I drove off happy because of the kindness they showed me and the fact my phone was connected again. Thank you Rosenthal Acura Service guys. I really appreciate it!