My company licensed a contact center software from...

My company licensed a contact center software from Xima support, and after more than 9 months attempting to resolve numerous issues, we have seen almost no meaningful progress. We expected a functional call routing application to manage our small operation and prompt support when encountering issues, but received neither. Despite dozens of meetings and documented examples, all issues are always 'with development' and solutions never arrive.

Avoid this company like the plague.