Loancare overdrafted my escrow account and increas...

Loancare overdrafted my escrow account and increased my mortgage by $476 per month. I spent the better part of 30 hours on the phone listening to customer service reps, "managers", and escalation representatives tell me how they couldn't do anything to help me, but if I didn't pay the extra $476 a month, I would be hit with fees and a credit penalty. This lasted from September 2020 to February 2021.

They finally announced they had figured it out in Feb of 2021. THEY SENT THE CHECK TO THE WRONG ADDRESS. I had to wait another (4) months before they figured it out. In that time, I ate a $6,000.00 refinance closing cost to get away from them. Best money I hated to spend.

I'm on the phone as I write this and I just found out they MAILED THE CHECK TO THE WRONG ADDRESS AGAIN! This is the most ridiculous company I have ever dealt with. I am going to reach out to the Virginia Attorney General's Office. This is the most "legal" criminal thing I've ever seen.