I made the terrible mistake of paying the fee with...

I made the terrible mistake of paying the fee with this agency thinking that the customer service would be more proactive and that they really would try to find an apartment for me. Money wasted down the toilette. Not a phone call, not an email. I called them 3 times, I sent 4 email, I requested to visit 3 houses and absolutely no feedback. There are some agencies working in Utrecht with free service for visiting the apartments where they take it much more seriously than this one. Go to B&S, Vizier Makelaardij OG or Tots Vast. After nearly one month I found a house, not thanks to Altijd Wonen. I never had my money back either.