Booked table for 10 to 8.15pm. At 20.16 they gave ...

Booked table for 10 to 8.15pm. At 20.16 they gave it to others, while we were asking for explanations. We were also treated badly and with arrogance. Unqualifiable and unjustifiable.
But judging by the reviews we didn't miss a thing. Serious catering is something else.