Ladosha Wright

Review of United insurance group agency,...

This has got to be thee absolute worst experience ...

This has got to be thee absolute worst experience I've ever had with an insurance company. First the system is so automated that there is absolutely no way to contact for a general question unless your are an agent, broker or policy holder. I called their regional office here in Cleveland to simply leave a message for an agent to contact us regarding an death. The person on the phone proceeded to say that the agent rarely comes in or checks messages and that her cell number was best. Understandably, so. I wanted to leave a message just in case. After all, the insurance that we are paying for was in the event of a death. So in this event of the death, there was no one who could assist us in a professional manner. I was able to leave my name and number with the local office after she and I exchanged terse tones over simply leaving a message. I was not asking when or if she came to the office. I wanted to leave a message, just in case.

I would recommend that you call the insurance company as if the service was actually needed to see what happens in real life before doing business with this company. They have 35 years in the business, however it comes across as very sterile with very little tact for human involvement.