Teresa McGowan

Review of The Bridal Collection

I'll start by saying that they worked with me when...

I'll start by saying that they worked with me when I bought my first dress, took it home, hated it, and came back to get a different one. They have a no returns policy and I will forever appreciate them working with me to get me the dress I wanted.

The main problem with this place is that it's huge and they just DON'T care about you. At each fitting they'll blow smoke up your bum and tell you how pretty you look, but they won't take a discerning eye to how the dress looks on you and take care to ensure your dress is tailored flawlessly. I had no fewer than 4 fittings, and at all four the right hip of my dress was puckering. At the first three, I asked them to fix the puckering. The first time it got a little better, but the left side laid perfectly flat while the right still puckered. The next two times I asked them to fix it and they didn't. When I brought it up, they insisted they could "iron it flat." The fourth and final fitting was the day of my wedding and they "ironed" it again, or at least took it away for 2 minutes and came back saying they did. I put it on before my wedding, and long story short, I got married in an ill-fitting dress. Perfect on one side, puckered on the other. These guys just do not care and when all was said and done, they charged me over $800 for the sloppiest alterations I've ever seen. The bra cup they sewed into the dress actually just FELL OUT 30 minutes before the ceremony. I had to secure it back in with a safety pin and then I spent all night checking my left bust to make sure the bra wasn't popping out or showing. It was terrible.

They will stand there and make you feel like a fool for asking them to fix an obviously puckered dress. They will visibly resent you for making them do work, and will show it by not doing any of the things you ask of them, while still charging you an arm and a leg.

All that REALLY matters is that I'm married to the man of my dreams, but I would caution all of you to take your dresses elsewhere for alterations. Once they sell you that dress, all concern for you and how you feel is gone. Go somewhere else where they actually care about giving you a good experience. Thanks to them, I now cringe when I see pictures of my right side from my wedding day.