I had an average experience with Smallhotels.com. ...

I had an average experience with Smallhotels.com. While the website was easy to use and had a good selection of hotels, I encountered some issues during the booking process. The hotel I stayed at was satisfactory, but nothing exceptional. However, the customer support team was helpful and resolved my concerns promptly. Overall, I believe there is room for improvement, but Smallhotels.com provides a decent booking service.