Isabel Bajo

Review of London Elizabeth Hotel

Fatal, disorganized and long. We booked a deluxe d...

Fatal, disorganized and long. We booked a deluxe double room that has 19m2 because (I notified the hotel) we have a 4 month old baby and we needed a place.
When we arrived we were given a room that was no more than 7m2 and that was sad.
When we went down to reception they said yes, it was their mistake and they couldn't do anything because they had everything complete. They told us that the next day they would change us to a suit to compensate for the first night. When we ask for our suite the next day (after having us take out all the luggage and be 5 hours without a room) they give us the key to a double deluxe room (what we had booked). When we told the person who was at the reception that day about the suite, he told us that there was an error again and that the suite was occupied. In addition to that breakfast consists of bread, something like cooked ham, bar cheese, 2 types of dried buns, oatmeal flakes and chocolate cereals. Do not dream of some fruit or a yogurt, they do not even have decaf coffee.