As a realtor, I'm working with a client that has t...

As a realtor, I'm working with a client that has their loan with this lender. The property they are selling is under contract and was supposed to go to settlement on Sept 10th, here we are 7 days later and we still have not received the payoff this lender is REQUIRED to provide in a timely manner - timely means 24-48 hrs, not 5-7 days. Never in my 11 year career have I experienced such TERRIBLE customer service with a lender, and the title company has never had trouble in 35 years getting a payoff from a lender until now. We've had to extend this deal twice now with financial casualties for both buyer and seller and it is this lender's fault that it's happening because they do not respond and in fact they lie on top of it as they told both the title company and the loan holder that they faxed the payoff to the title company and emailed it to both loan holder and title company, neither of which they did. They may service your account just fine, by taking your money for payment, but reverse that when you are trying to sell your property or refinance. BUYER BEWARE, DO NOT USE THIS COMPANY