Caitlin Deambra

Review of Paradise Valley Eye Care

The doctors are amazing. We've seen almost everyon...

The doctors are amazing. We've seen almost everyone there in the last 6 years, and they were all wonderful. I have Sjogrens Syndrome, and they are really great about making sure my dry eyes are improving. The only reason they are getting 4 stars is because the front desk staff seems to have a high turnover, and as such they are always learning the system. It took months (admittedly during Covid) for them to figure out how to put a credit on my account because of a billing snafu, and then they didn't tell me it was on there. When I purchased my new glasses, the lady who does the glasses ordering didn't apply it. She ran my card, then brought me the receipt saying there was probably an error in their system. I said no, that's an actual credit. I'm not sure why she didn't ask me about it before running my card, but I'm going to give her the benefit of the doubt. I need to go pick up my new glasses today, and will see if I can get the credit turned into a refund. Great doctors, it would be nice if the front desk staff could hang around longer and get more experience, or maybe get a more efficient billing system.