Avery Williams

Review of Karl Chevrolet Inc.

I was scheduled to have my front brakes looked at ...

I was scheduled to have my front brakes looked at and get 4 new tires. I went in about a week or so prior and received a print out of 3 different tire options. Hankook $167 per tire, Bridgestone $197 a tire, and Michelin $216 a tire. I decided on the Bridgestone. I called a few days before my appointment and let the service department know what tires I would like. He I forgot his name said he would make a note in my file. I show up to my appointment and get checked in by Taylor. I asked him to confirm the tires I chose were available. He couldn t find the note, but assured me he would make sure I received those tires. Not even 20 minutes later I get a call from Taylor stating my tires were never ordered and he only had 3 available. He had called around town trying to find one more, but couldn t. He offered to put the 3 on and then I could come back on Monday for the other one. That didn t work for me so he suggested I pick from the other 2 choices. I chose the Hankook s and was told they would be around $167 a tire. Taylor also called me later and said I needed new front brake pads and new rotors. I agreed to get those installed. I get called around 3:30pm saying my vehicle is ready after being there since 9. I pay and then leave. I noticed that I was charged $197 a tire!! I called and spoke with Taylor and let him know of the issue. He apologized multiple times and said he would call me first thing Monday to resolve the issue. I received a call from Taylor on Monday and he let me know I would either need to give him my debit info over the phone to refund my $130 that I was overcharged or he could mail me a check or I would have to make it there by 4 because there is only 1 person that can refund the card and she leaves at 4. I didn t make it by 4 I had to drive there anyway to get my tires re torqued, Taylor offered to do the refund over the phone tomorrow or just mail me a check. I decided on him mailing me a check. He once again apologized for the mix up. I just had a suggestion, Does anyone check to make sure all parts/tires are ordered and ready to go for the following business day? If not, I think that should be implemented. If this was done, I wouldn t have run into this issue. Once again, I do understand it was an honest mistake regarding the tires and overcharging, but maybe just do a little double checking next time. I did receive my paperwork to send in for the rebate and my $50 Visa card. Another thing to mention, I believe if you spend $1,300 dollars like I did, you could maybe get a top of the line car wash and not just the basic. I have received the top of the line car wash with spending less money. Thank you for your time reading my email. I will still continue to do my business with you guys because you always do an amazing job with the work to the vehicle. Everyone is friendly as well. Taylor went above and beyond to make sure I was satisfied with the visit! Taylor was great!
Thanks,
Michelle