As many other reviewers mention, it's a large reso...

As many other reviewers mention, it's a large resort with a nice beach and aging but still reasonable infrastructure. However, staff training still remains to be a shortcoming.

Among other minor issues, one stood out particularly. I used the hotel's concierge service to book tickets for my onward travel because I had to pay cash. The two teenager fellows helping at the counter were friendly, but they booked my tickets for the wrong day. When I realised this on the day of my actual travel, luckily before I left the resort, i was able to get new tickets, paying more than the original price this time and with no cancellation for the original tickets. So the tickets I needed ended up costing me more than twice what they were supposed to be, I got worst seats etc.

Mistakes happen and I'm generally OK with it. What really bothered me was that when I complained about the situation, the two employees who made the mistake were summoned and asked to pay for my ticket out of their own pocket. This is a resort that charges European prices in India, and making quite some money off the back off their local employees, who are (I'm fairly sure) paid local wages, with minimal investment into their training. The folks that made the mistake seemed clearly distressed and were relieved when I refused to take their money. All in all I ended up carrying the extra cost of the hotel's mistake as an institution. If they charge the prices they do, I think they must also adopt some associated values. Considering this, I don't think the resort delivers for its segment.