Jim Larson

Review of Mercedes Benz of North Olmsted

I knew I needed a new car for several months. My ...

I knew I needed a new car for several months. My neighbor, who had purchased a number of Saabs, recently decided to replace her current one with a Mercedes. Naturally she returned to the same dealer who sold her all those Saabs, but also was a Mercedes dealer. She shared with me a picture and feature list of the one she was interested in, and I told her if she didn't get it, I would. Well she got it.

I contacted her sales associate, and told him that if anything in model, features,. mileage, and year became available, I'd be interested.

I now had the "bug".

I contacted him a few weeks later to follow up on what he had available, and sadly learned that he was very ill and wouldn't return for awhile. I was then introduced to Dolores "Dee" Wolfe. by the Sales Manager Dave Shafer, who was covering the ill salespersons email correspondence.

What a lucky break on my part. Dee was very knowledgeable about her inventory, and most importantly all of the many different features in her large inventory of available vehicles. I can assure you, that is no small feat.

I looked over her entire inventory that fit my criteria, and decided upon an E350 - 2013 model that had all the features I wanted. It was also very, very low mileage and had been a dealer loaner. That was very important to me, because they're considered a new car sale. Another critical requirement for me was the warranty and assurances that the car was of the highest standard. The certification process documents everything about the car and is a meaningful item for anyone purchasing a car. Other than smelling like a new car, no one could tell that it wasn't new by looking at it. It was that good.

I traded in a Ford Expedition and got what I believe was a fair evaluation and trade in. A very easy process and Dee walked my through it elegantly.

I closed the sale (payment, paperwork, etc.) with Jimmy in Finance. I'm ashamed to say I can't remember his last name, but I can assure you he was highly experienced, helpful in every way, and represented himself and the dealership in a manner that would make Mercedes proud.

Why buy from Mercedes of North Olmsted? I went to two other Mercedes dealerships (who shall remain anonymous). They were both visually stunning (as is North Olmstead) but that's where the comparisons ended. Mercedes of North Olmsted is really a team in the best definition of the word. From the Sales Manager, to the Sales Person, to the receptionist, to the administrative staff, and the guy who washes your car. The feeling one is left with is that the goal of everyone there was to please and satisfy the customer. You do really feel special. My sense is that if they treat people like this, the sales will come, and they're right. There was never any pressure on me to buy anything. As for the service on the car, my neighbor has been raving about Mary the Service Manager for years.

Saving the best for last, my Salesperson Dee Wolfe took an inordinate amount of time going through every facet of this purchase. Showing me the cars, going through the trade in process, reviewing the features, and showing me how they worked. It was much appreciated by me. If anyone is looking for a Mercedes you would do yourself the greatest of favors and seek Dee out. She is a lovely person.

To conclude, I would rather do almost anything than buy a car at a dealer. However, my experience with this group of people was excellent. I'm also not a person given to high praise unless it's earned.

If you're looking for a new or used Mercedes, go to this dealer. And if you're wondering, I wasn't asked to say any of this, nor was I compensated in any way. I just like to share good things when I encounter them.