As a customer, I recently used the transportation ...

As a customer, I recently used the transportation and cold storage services provided by Base, inc. and overall, my experience was average. The company's website, basetransportation.com, was easy to navigate and provided all the necessary information about their services. However, I found their customer service to be lacking in responsiveness and professionalism. It took quite a while to get a response to my inquiries, and when I did, the communication was not very helpful or friendly. The transportation service itself was decent, but nothing extraordinary. The cold storage facilities were adequately maintained and met my needs, but there was nothing exceptional about them. While Base, inc. may be a reliable option for transportation and cold storage, I would highly recommend paying attention to customer service improvement in order to enhance the overall experience for customers.