Marcus LaBrie

Review of Cattlemens Steakhouse

Old fashion place with old fashion customer servic...

Old fashion place with old fashion customer service. We are from out of town and were looking for a restaurant for Friday night Steak Night Date Night. Cattlemans brand was highly reviewed and listed as a must see.

We arrived around 7pm and had about an hour wait. When you check in, the area of the restaurant you see gives off a nice ambiance, and given that we had never been there we expected the entire place to be the same. However, when we were seated it was in a diner style section of the restaurant. Definitely much different than the nicer, more "date night" style side. The rest of the experience continued to be below expectations and reviews. I went and spoke with Cody, the manager on duty, and he was genuinely apologetic for our experience. He wanted the opportunity to make it right. My wife and I agreed to come back the following evening for a do-over. That experience was exactly what was reviewed. Our waitress (Beer) was exceptional. She knew her menu and made recommendations based on personal preferences. She was appropriately attentive and lightly conversational. Cody ensured that our dining experience was what should be expected at Cattlemans. In an age where customer service is becoming less about the customer and more about the business, Cody excelled in providing the old fashion service that Cattlemans was built on. We easily could have left with a completely negative impression on Friday night, but due to Cody's customer focused approach we would definitely recommend this place. Just request which side of the restaurant you want to sit in, and ask for no paprika on your salad!