1 hour and 45 minutes for a tire rotation! This pl...

1 hour and 45 minutes for a tire rotation! This place COULD be a great place for service after a few easy fixes to improve efficiency. The check-in/check-out process needs to be fine-tuned to limit so much customer waiting and loss of patience. The service associate should NEVER need to walk away from waiting customers to hand deliver service instructions to the technicians....use one of those bank tubes to send out instructions with keys or find another method. There is also no need to walk some customers to the lounge that is right through the ONLY door into the dealership, make a sign with an arrow titled "LOUNGE" and place another sign on the door reminding them that all food and drink is complimentary while they wait for service. These changes alone should reduce individual customer wait times by 15 to 30 minutes and increase customer satisfaction as no on likes to watch service associates continuously walk away while they stand waiting to check-in/check-out.