Gretchen James-Halter

Review of G.S. Floor Designs, Inc

BUYER BEWARE! This contractor for Home Depot is d...

BUYER BEWARE! This contractor for Home Depot is dysfunctional and incompetent. Ask who is the installing contractor and if it's GS Floor Designs, pick up the phone and call somebody else. RUN AWAY!

Customer Service is extremely poor and they don't take any extra steps to help you. I asked the customer service person to make sure somebody would be here when they said they would be here - she said that would be impossible for her to do. She directed us to the install manager - no call back. Installers don't give you any information - no next steps, they don't tell you when they are coming back, they just get in their car and leave and say "Just call our office". They poured concrete for us and didn't tell us it would take up to a week to dry and they schedule an install and it's too wet, but didn't think to tell us to leave dehumidifiers or fans or open windows to allow for concrete to dry. They just left, scheduled an install without checking and then showed up on the install date and said - too bad, too wet. Needs a dehumidifier - you go pick it up from Home Depot yourselves. No install, you'll have to move your other contractor dates now. Then (yep) CALL THE OFFICE and schedule an install for whenever we can do it - might be 1-2 weeks out - nobody knows! So, we have to move our other contract dates back to what - yes, JANUARY!!. My husband and I have called this office at least 20 + times to get anything done or any useful information.

I had one installer tell me nobody was home when they were supposed to be there and that the person that was there waiting for him was lying to me! I'm sorry, but you just called my house keeper/babysitter a liar! The office says they'll be there in a 2 hour time frame 7:30 - 9:30AM and they will call when they are 30 minutes away. The installers call and and say more like 1PM. We work full time and we can't always be accommodating their schedules that constantly change apparently. Then somebody showed up at 11AM randomly when they said 1PM and then said go pick up a dehumidifier from home depot yourselves

Our home office project has now been pushed back by two months because dependent cabinetry installers pushing install dates past the holidays. Thankfully, Home Depot has customer service - at corporate to help in situations like this, but we have spent hours and hours on this and we have full lives - jobs, kids, other contractors! There is one good customer service person - Ulka? I don't know. Good luck finding her amongst the rest. This place is the WORST!