Ben Henderson

Review of Apple Athletic Club

My family did not have a good experience with the ...

My family did not have a good experience with the Apple Athletic Club. All employees we spoke to with issues concerns treated us with ZERO respect. They all made it sound like no way this would happen at Apple Fitness and it was our problem.
- We had roughly $90 stolen from my wife's wallet at the Daycare and received terrible response on looking into this. I had to call 6-8 times to push the issue and get tape reviewed otherwise this would have been swept under the table. Of course, Apple Fitness was unable to find anything wrong with their employees with this issue.
- We found out that my job was relocating my family earlier than expected. We gave a 39 day heads up before membership resignation that we were no longer going to be members because we were moving out of state. Of course, Apple Fitness was greedy and wanted the extra $100 and held us to the 60 day resignation policy and was unable to make any exceptions due to a unexpected event. I feel as if any normal minded person would consider this and make exceptions to their policies when my family gave them notice as soon as we knew we were relocating.

Unfortunately, there is not many "family oriented" athletic clubs in Idaho Falls and I believe Apple Fitness knows this and takes advantage of it. I would not recommend this to any friends or family due to the experiences we encountered while being members.