K Forrest

Review of Mercedes Benz Heritage Valley ...

Save yourself the time. Visit another dealer hell ...

Save yourself the time. Visit another dealer hell just go see Dodge and get essentially the same product for $10,000 less. Over the past two weeks of booking appointments with Mercedes Benz Heritage Valley, I ve had the worst car buying experience. I asked for a vehicle a size or two up from my Lexus NX, as my partner is moving to Edmonton to join me in the new year. It would be brutal for her to have no personal transport in this frozen tundra. The sales manager I booked with not only wasted my time showing me smaller vehicles, but didn t have the model he recommended for show. Thus I booked an appointment to come in and see the suggested model. I arrive (after a 37min drive) to the booked test drive with the same sales manager, only to sit around and wait + 40min. To add the car was dirty not at all in show condition. After the test drive my appointed sales manager suggested I come in and test a more premium model. The following appointment was then canceled, the sales manager siting he wrote a different date in his calendar. I only found this out because I wrote an e-mail to confirm, no apologies, pompous attitude to follow. I arrive to my re-scheduled test drive annoyed with the service. After good impressions with this more premium model I m of course advised, best to make a down payment these ones really don t last and before a word is out of my mouth we don t offer any discounts on these models . His comments covered by At least when you see another driver with this vehicle you ll know they paid the exact same price as you . My face tightens, I m beyond mildly annoyed either he takes me for a stereotypical idiot or, similar reviews of this dealership are all to real. The maintenance warranty offer falls on deaf ears as I make a deposit holding the agreed price of the vehicle (completely based on the attributes of the car and my upcoming needs).
The next day I receive a call from another sales manager/acting business manager demanding I provide documentation to prove my income, complete a credit check for a finance (I m not interested in), and make an additional $15,000 deposit. I disagree and go into see both the acting business manager and finance manager with the necessary documentation. Here I experience an intense 2 2 hr long interrogation on why I want to buy the car and where my money is coming from. As I previously covered with the original sales manager in general conversation. Seems he failed to pass on any information to his own co-workers. I m also informed that all my documentation and information goes into a seven year file with no offer of a privacy agreement. At my mental limit I question the interrogation, as I am the only black male customer in the building, experiencing this type of scrutiny to buy a Mercedes. This rhetoric by Mercedes Heritage Valley says I m either a young (28yo) black idiot with no money sense, or I don t have money to afford a premium Mercedes vehicle. When I expressed my concerns of racial scrutiny to the acting business manager he laughed in my face. I also question the system of stereotyping customers to the finance manager. He agreed they do indeed judge customers off their own perceptions. Hence my current experience. If that isn t enough after looking at my account both staffers concluded that there was not enough spending in my majority savings institution, thus I would have to provide more documents of my accounts with other financial institutions. In addition to advising the best ways to spend my money in order to purchase this particular vehicle, and appease the dealership.
After complying as best I could, I reached my limit, I had nothing else to say or explain which I hadn t with the original sales manager. I walked out with the financial manager claiming I would get a call tomorrow confirming approval or not. End state a huge waste of time, energy, and resources. Combined with poor service, incompetence, and my first ever dealership display of systemic racism. If you are black, I say drive a little further to literally anybody else.