My first call resulted in a rude customer service ...

My first call resulted in a rude customer service rep, and no receipt of the policy information packet that she assured me she would be mailing. Called again today, waited on hold for 1 hour! The rep who picked up was nice, and said they would mail me a copy of my policy. 2 minute call after waiting on hold for an hour is not acceptable. We will see if I get a certificate in 2 weeks. Only reason 1 star is because the guy was nice this time.