Brad Markle

Review of Russels Heating and Cooling

2 days ago, I cleaned my outside AC unit. To make ...

2 days ago, I cleaned my outside AC unit. To make cleaning it easier, I was going to completely remove the fan. I removed the purple wire, but decided it wasn't going to be easy to remove it, so I put the purple wire back.

After cleaning, I turned on the AC. It hissed and the fan wouldn't start. We scheduled Russell's to come by Monday (today) to look at it.

They came by today and said I put the wiring back wrong. The diagnosis was $72, which I'm ok with. But, to put the wiring back correctly and continue the rest of the diagnosis would be an additional $118.75

I couldn't believe it. You wanted to charge me $118.75 for a 5 second fix? I felt taken advantage of. I declined.

When the technician left, I moved the wire, started up the AC, and it worked!

Russell's, I am giving you a 1 star review because you wanted to charge me $118 for 5 seconds of work. I paid the $72 for the diagnosis, which is fair, but an additional $118 for 5 seconds to move a wire is not fair.

EDIT: I wrote this review earlier today, but it hasn't posted yet. I believe it is because I posted a link to a YouTube video I created that shows me taking 5 seconds to move the purple wire from one point to another. I removed the link to the YouTube video and instead took a screenshot of the video and attached it to this review.