Denise Willoughby

Review of Chapel of the Flowers

I was so disappointed in the way many things were ...

I was so disappointed in the way many things were handled. #1 There was difficulty communicating with my daughters wedding planner once I started asking questions: My son in laws mother had booked this Chapel and my daughter and son in law purchase a package. Once I saw what the package included, I called several times without response. Once I was given the information, the same thing happened when I was attempting to go over the details. They didn t have a problem submitting the final bill though. I added an $2000+ to the initial package with upgraded flowers, additional limo transportation, wedding cake, and reception at the Venetian. Out of everything the reception at Canaletto was a great experience. #2 The morning of the wedding, I took table arrangements over to Canaletto. While we were there I did not see the wedding cake and I had specifically asked that it be delivered to the reception. I even asked if Canaletto would have room to refrigerate the cake if it arrived early. I called the wedding planner and the cake had been delivered to the chapel. The wedding planner thought it would be ok if I just carried it with me to the reception in the limo. I was very upset. They did get the cake to the reception after I had to pay a delivery charge, but it was just ridiculous that she thought I was going to haul it to the reception. #3 Then we had ordered an additional limo so the groom didn t see the bride until at the alter. My daughter and i s limo broke down and they had to send a second car so my daughter was late to her wedding. Because she was late, the people at home didn t get a live broadcast. And then the broadcast that we watched later was only available briefly. #4 Immediately after the ceremony, the grooms mother and I were approached with envelopes to pay for the minister and gratuities. Forced gratuities for being late and horrible photos. I m not sure why the minister fee was not included in the total bill. It was just tacky how it was handled. #5 The worst of it though is that the pictures that were included with the package were the worst of the bunch taken. Of course if we wanted to spend a bunch more money, we could have the good pictures. I called and emailed and basically was ignored. I feel like it s a racket and once they get your money, they don t really care.